Frequently Asked Questions
How secure is my data and training content on ConvoPath?
Your data security is our top priority. ConvoPath uses the same encryption standards as banks and government agencies to protect all your content. Every piece of training material, conversation, and file is automatically encrypted before storage.
Who owns the data I upload to train my chatbot?
You maintain complete ownership of all data you upload to ConvoPath. Your training materials, conversations, and custom content belong entirely to you. We use your data solely to power your chatbot's responses and never share it with third parties. You can delete your data at any time.
How long do you keep my data and can I delete it?
You have full control over your data. You can delete individual training materials, chatbots, or your entire account at any time through your dashboard. When you delete data, it's removed from our systems. For active chatbots, we retain conversation data to improve performance, but you can control the chatbot data based on your business needs and compliance requirements.
What are the differences between pricing plans?
Starter ($29/mo) is for solo founders and very small teams: 1 chatbot, up to 2,000 conversations/month, train on up to 100 FAQs, web widget plus 1 channel, email support. Professional ($49/mo) is the most popular plan for growing small businesses: 5 chatbots, up to 7,500 conversations/month, 300 FAQs, multi-channel deployment, branding removal, 5 team members, priority support. Business ($99/mo) is for higher-volume small and mid-sized teams: 10 chatbots, up to 25,000 conversations/month, unlimited knowledge base, omnichannel deployment, unlimited team members, premium support. Enterprise is custom — talk to sales for unlimited chatbots, dedicated infrastructure, and SLA guarantees.
What happens when I exceed my monthly conversations?
Additional conversations are billed at $10 per 1,000 and applied automatically when you reach your plan's monthly conversation limit, so your chatbot keeps working without interruption.
How does annual billing work?
Annual billing charges you upfront for 12 months of service at a 17% discount compared to monthly billing. Your subscription will automatically renew after 12 months unless cancelled.
Can I upgrade or downgrade my plan at any time?
Yes, you can change your subscription plan at any time. When upgrading, you'll be charged the prorated difference immediately. When downgrading, your new plan will take effect at the start of your next billing cycle.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) and PayPal. Enterprise customers may request invoice-based payment.
Can I get expert help setting up my chatbot or training for my team?
Yes! We offer several professional services to help you get the most out of your chatbot. These include Chatbot Setup & Configuration ($500) for expert setup and optimization, Custom Training & Onboarding ($200/hour) for personalized team training, and Knowledge Base Development (from $1,000) for custom development of your chatbot's knowledge base. Each service includes dedicated expert assistance to ensure your success.